With this Personal Data Protection Policy (hereinafter Policy), which complies with the current legislative framework, we clearly define all the necessary information regarding the collection, storage, processing and use of your personal data by “SERTECH E.E” (hereinafter the company). Our business attaches great importance to the protection of data, information and confidentiality. As part of this fundamental obligation, our company is committed to protecting and using appropriately the personal information, often referred to as “personal data”, collected through our official website or in any other reasonable manner.

What personal data do we collect and in what cases?
The personal data collected in each case are used exclusively for the purpose expressly described in this Policy and the time of their retention is defined per case.

Cooperation with our business
The necessary personal data required for the registration of a member of the company, for the conclusion of an employment contract, collaboration or project agreement with the company is collected as defined by the obligations arising from the law (e.g. tax, labor, insurance legislation, etc.) .). These data are also transmitted to other legal recipients (e.g. government and insurance bodies, tax authorities, authorized accounting offices, etc.) and are kept for as long as the respective legal obligations define.

Contact the company via email, or fill out the contact form
By choosing to be able to contact our company for the purpose of information about our services or a possible collaboration, the user may be asked to provide the following information in the contact form: his name, his e-mail address and the number telephone. This information is kept for five (5) years.

Disclosure of personal data
The company ensures that any transmission of personal data is done in accordance with the laws of the state.

Our company expressly declares that the privacy of the content of personal data is protected, they are not transmitted or shared with third parties that are not related to the provision of the service, with the exception of cases where the transmission or sharing is required by an explicit provision of law.

Our company may share, transfer or disclose the information contained in its information systems and server records if required to do so by law, justice or the prosecution of cybercrime. The purpose of this notification concerns the cases of combating fraud, protecting the vital interests of the user, the protection and security or integrity of the data or the website, taking legal action, or in the event of a sale, merger, reorganization or dissolution of the business.

Is Your Data Safe?
The company has implemented a series of organizational and technical measures to protect your personal data, which will constantly be improved based on technological development. The purpose of all these measures is to protect against unauthorized access, accidental or unlawful processing of your personal data.

Cookies Policy
“Cookies” are small pieces of files in text format, which are stored in the User’s browser when he visits a website. The information stored on the User’s computer may contain information such as which pages the User visited, the date and time of the visit as well as a random and unique identification number of the User. In no case do cookies contain personal information or information that would allow anyone to contact the website visitor, by phone, e-mail, etc. In addition, with the use of cookies there is no access to documents or files on your computer.

With this use, the Site is able to store useful information about the User’s browsing on the Site, as well as to read this information in order to offer the User a unified browsing experience.

In addition, cookies help us see the performance and traffic of our website, improving its presentation and content, according to the preferences of our visitors.

We use cookies on our Sites to manage sessions, to provide personalized web pages, and to tailor advertising and other content to reflect your particular needs and interests. Cookies can also be used to compile anonymous, aggregated statistics that allow us to understand how the public uses the Networks

Our Sites and help improve its structure and content. We cannot ascertain your personal identity from this information. You can modify your browser settings to reject some or all cookies, except those that are absolutely necessary. You should be aware that some functions are only available through the use of cookies and if you choose to reject cookies, these

functions may not be available. In general, there are the following categories of cookies used on our Websites.

• Necessary cookies

Necessary cookies are essential for the proper functioning of our Websites, they allow you to browse and use their functions, such as accessing secure areas or using the shopping cart. These cookies do not recognize your individual identity. Without these cookies, we cannot offer efficient operation of our Websites.

• Functionality Cookies (Preferences)

These cookies allow the Websites to remember the user’s choices such as Username, language or Region in order to provide improved and personalized features. They can also be used to provide services requested by the user, such as viewing videos or using social media. The information collected by these cookies can be made anonymous and it is not possible to track browsing activity on other websites. If you do not accept these cookies, the performance and functionality of the Websites may be affected and your access to its content may be limited.

• Performance Cookies (Statistics)

These cookies collect information about how visitors use our Sites, for example, which pages they visit most often and whether they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify any visitor. They are used exclusively to improve the performance of a website.

• Marketing cookies

These cookies are used to deliver content that is more relevant to you and your interests. They may be used to send targeted advertising/offers, limit ad impressions or measure the effectiveness of an advertising campaign. These cookies may be used to remember the websites you have visited to determine which online marketing channels are most effective and allow us to reward external websites and partners who referred you to us.

• Unclassified cookies

Unclassified cookies are cookies that are being classified together with individual cookie providers.

It is at your discretion to withdraw, at any time, your consent or object to the use of cookies on your computer or device, control and/or delete cookies.

More information about the general use of cookies, as well as methods of blocking or limiting them, can be found on the websites //cookiepedia.co.uk/all-about-cookies and //www.allaboutcookies.org/.

In case you wish to activate or deactivate the use of cookies from the browser settings, you can visit the following websites and find out about the necessary actions you need to take:

• Internet Explorer //support.microsoft.com/kb/278835

• Firefox //support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

• Chrome //support.google.com/accounts/answer/61416?hl=en

• Safari //support.apple.com/kb/PH5042

• Safari for iPad and iPhone //support.apple.com/kb/HT1677

This Cookies Policy may be modified at any time.

What are your rights and how can you exercise them?
The collection and processing of the personal data collected is subject to the General Data Protection Regulation (EU) 2016/679.

The user has all the rights deriving from the current legislation, such as the rights of access, rectification, erasure, portability, restriction, opposition and withdrawal of consent.

In order to exercise your rights, you must submit a relevant request to the electronic contact form on the website of Et or to the electronic mail address (dpo@m-n-sertech.com.gr). The company will in any case complete the request within one (1) month of receiving your request.

Applicable Law – Mediation – Arbitration
Applicable Law is Greek Law, as formulated in accordance with the current national and European legislative and regulatory framework for the protection of personal data. Any dispute arising from this Privacy Policy is subject to the jurisdiction and competence of the courts of Kastoria.